FAQs
Emergency Cases
For emergency medical support from Prestige Home Health Care, call our 24/7 emergency line at
Opening Hours
Mon – Sun – 6:00am – 10:00pm
open 24hrs for Emergency cases
At Prestige Home Health Care, we value your inquiries and strive to provide you with the information you need. Our Help & FAQs section is designed to assist you in finding answers to common questions and concerns related to our healthcare services and your experience with us. If you have specific inquiries that are not addressed here, please feel free to contact our support team, and we’ll be happy to assist you further. We’re here to ensure you have a seamless and informed journey with us. Please explore the FAQs below to get started.
To schedule a home visit, please contact our office through the provided contact details on our website, and our team will assist you in setting up an appointment.
Prestige Home Health Care offers a range of healthcare services, including home visits, virtual consultations, and more. Our services are designed to meet your healthcare needs with convenience and expertise.
Yes, Prestige Home Health Care offers virtual consultations for your convenience. Contact us to schedule a virtual appointment and receive medical guidance from the comfort of your home.
To access your secure patient portal and view your medical records, log in by clicking here. If you encounter any issues, contact our support team for assistance
Yes, Prestige Home Health Care provides services for patients of all age groups, from pediatrics to seniors. Our team is trained to address the unique healthcare needs of every individual.
Our office hours for booking medical visits are from 6:00 am to 10:00 pm. However, we are available 24 hours every day to answer calls and dispatch doctors in emergency cases.
For your convenience, we offer multiple payment methods. If you're looking to make payments for our healthcare services or products, you can use M-Pesa, which provides a secure and hassle-free way to complete transactions. When booking appointments with us, M-Pesa is also a preferred payment method. Additionally, for the ease of our patients, post-doctor visits can be conveniently settled in cash. We aim to make the payment process as convenient as possible to suit your needs.
We understand that plans may change. To cancel or reschedule an appointment, please contact our office as soon as possible. We appreciate your consideration in providing advance notice.
We take your privacy and security seriously. If you have any questions or concerns regarding your data privacy or security, please contact us and we'll address your inquiries and provide guidance on how we protect your information. Your privacy is important to us.